24/7 access to cash like water from a tap

Although non-cash payments are definitely on the rise, it is premature to talk about the demise of cash. According to NBP data, customers in Poland still choose cash payments forty per cent of the time, although mainly for smaller transaction values. At the same time, we are used to the fact that we have access to physical money everywhere and at any time. And it is becoming increasingly convenient for us – the consumer – thanks to providers such as cash dispenser market leader Diebold Nixdorf, who has recently released its new DN Series machines. This solution meets both consumer expectations and the needs of the banking sector.

Poles still reach for cash when it comes to amounts below 40 PLN. Over the last dozen or so years we have become used to the fact that ATMs are almost in every part of a city. We are also more and more often using self-service devices for deposits. The ubiquity of such solutions does not mean that technology in this sector has been standing still. Older machines are gradually being replaced by new ones.

Better customer experience and optimization for banks

What is the difference between the new self-service models and previous ATMs? Introduced in mid-2019, the DN Series is a great example of how to use previous experience in combination with the latest proprietary technology. From the user’s point of view, a more interesting design is noticeable. The machines are smaller, more compact, but equipped with much larger screens than before. The touch screens are placed vertically and in appearance resemble smartphones. They are more intuitive to use. They allow the bank to standardize the appearance of the presented content, e.g. to present the same layout of an ATM screen as in the bank’s mobile application on a smartphone, making navigation easier for users.

Moreover, the DN Series is equipped with a special ACDE system (All Connected Data Engine) which reduces failure rates and thus ensures greater availability of devices for customers. It collects data from sensors located in key components of the device and then analyses them in order to define the potential source of the problem.

At the same time, such a device is able to make a single deposit or withdrawal transaction of up to 300 banknotes.

From a bank’s point of view, the new generation of machines, thanks to a smaller closed-loop module for cash deposits and withdrawals with a larger cassette capacity, can be installed in smaller  spaces. Today, there are ‘lobby’ type models, i.e. free-standing and ‘TTW’ type models, i.e. wall-mounted. The software and larger screens enable the presentation of personalized, and more extensive content for the customer.

Moreover, the larger capacity of the banknote case reduces the frequency of replenishment, thus reducing handling costs and facilitating the implementation of the National Bank of Poland’s order concerning the conversion, sorting, packing and marking of banknote and coin packaging.

— The DN series enhances the efficiency of the self-service channel, fully realizes the promise of our technology and serves as another element that creates a future in which customers can experience what we call ‘digital proximity’. This is a positive experience for the consumer when it comes to meeting their online and offline shopping needs. The excellent design, wide availability and reliability of these devices help to meet the needs of consumers who expect cash availability 24/7,” – says Tomasz Rokita, Board Member Diebold Nixdorf.

The prestigious Red Dot: Product Design 2019 award for the ATM 200 model from DN Series™ is a confirmation that Diebold has a great feeling for the retail customer’s expectations. DN distinguished itself from 5 500 submitted products due to its exceptional design and ease of use.

The new generation of closed-loop recycling devices successively replaces the older ones, offering ATM and deposit functionality, and also performs well in the increasingly popular 24-hour unattended zones in bank outlets.

Author:

Diebold Nixdorf

Last Updated on February 26, 2021 by Karolina Ampulska