ERGO Hestia is the best insurer according to drivers

ERGO Hestia is the best insurer according to drivers

ERGO Hestia was ranked 1st in this year’s “Brand No. 1” (formerly Drivers’ Choice) ranking. In a survey carried out by the website, drivers assessed the work of leading insurers in Poland.

Brand No. 1 is an independent satisfaction survey program in the automotive industry. Participants evaluate car brands and models as well as automotive-related services and products in 9 categories. In the 2021 edition of the program, readers completed over 120,000 questionnaires. Survey respondents also indicate insurance companies which, in their opinion, are the most trusted. This year ERGO Hestia took 1st place in the ranking. They assessed, among others efficiency of claims handling and quality of customer service at various stages of contact with the company.

„Kontakt kierowcy z ubezpieczycielem często następuje w stresującej sytuacji – na przykład po kolizji drogowej. Szczególnie ważne jest, by traktować klienta z dodatkową wrażliwością i zrozumieniem jego sytuacji. Cieszymy się, że kierowcy docenili te aspekty w ERGO Hestii. Jakość obsługi to jeden z kluczowych elementów w naszej strategii” – mówi Marcin Żebrowski, rzecznik prasowy Grupy ERGO Hestia.

ERGO Hestia is constantly striving to simplify and improve the quality of the claims handling processes. In the activities carried out, it uses the latest technological solutions. The insurer invests i.a. in solutions that improve customer service processes and accelerate the payment of claims. The insurer has implemented solutions that allow customers, among others for digital claims handling or self-settlement of small claims. These are, for example, a video inspection, the AutoWycena application, Mobile Liquidation of Claims, or fully automatic exchange of forms as part of Direct Claims Handling (BLS).

Solutions introduced by ERGO Hestia allow, among others significantly speed up the claim registration process. Currently, the vast majority of reports are registered in real time, right after the client sends the report, and cases that require a broader analysis or medical assessment by a medical examiner are also processed faster.

More information on the “Choice of Drivers” ranking:

About ERGO Hestia:

The ERGO Hestia Group is the second largest insurance company on the Polish market, a pioneer of the most innovative solutions in this sector. For almost 30 years, it has been a credible and reliable partner offering the highest quality products and services.

Every year, it provides protection to over 3 million individual customers and several hundred thousand companies and enterprises.

The ERGO Hestia Group consists of two insurance companies: STU ERGO Hestia SA and STU na Życie ERGO Hestia SA. The Group’s companies offer insurance for individual clients in the field of property and life protection, as well as for industry and small and medium-sized business. The insurance is offered under 4 brands: ERGO Hestia, MTU, and You Can Drive.

Sopockie Towarzystwo Ubezpieczeń ERGO Hestia was established in 1991. Thanks to its dynamic development, it has achieved the position of the largest insurance company among those created in the conditions of a free market economy in Poland. The main shareholder of ERGO Hestia Group companies is the international insurance concern ERGO Versicherungsgruppe AG, belonging to the largest reinsurer, Munich Re.

Piotr Maria Śliwicki has been the president of ERGO Hestia Group for almost 30 years of the company’s operation.

Last Updated on November 2, 2021 by Redakcja